> For the complete documentation index, see [llms.txt](https://docs.scopecatch.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.scopecatch.com/faq/frequently-asked-questions.md).

# Frequently Asked Questions

### General

<details>

<summary><strong>What is scope creep?</strong></summary>

Scope creep happens when clients request work that's outside your agreed project scope—often without realizing it costs extra. Examples:

* "Can we add 2 more pages?" (when contract says 5 pages)
* "Can you make those changes by tomorrow?" (when timeline says 2 weeks)
* "Can we do 3 more revision rounds?" (when contract includes 2 rounds)

Scope creep costs agencies 10-35% of project value per year.

</details>

<details>

<summary><strong>How does ScopeCatch detect scope creep?</strong></summary>

ScopeCatch uses AI to:

1. Understand your project scope (from setup)
2. Monitor client messages in Slack
3. Identify requests that fall outside defined scope
4. Alert you in real-time

It considers context, not just keywords. For example, "Can we add...?" might be scope creep OR a clarifying question depending on context.

</details>

<details>

<summary><strong>How accurate is it?</strong></summary>

* Days 1-7 (Learning Mode): 75-85% accuracy
* Day 8-30 (Calibrated): 85-92% accuracy
* Day 30+ (Mature): 90-95% accuracy

Accuracy improves as you provide feedback on alerts.

</details>

<details>

<summary><strong>What's included in Free vs Pro</strong></summary>

See Free vs Pro Comparison

Quick summary:

* **Free:** 1 project, 50 detections/month
* **Pro:** Unlimited projects & detections, $199/month

</details>

<details>

<summary><strong>How do I upgrade to Pro?</strong></summary>

Click any "Upgrade to Pro" button in Slack or alerts, then complete Stripe checkout. Upgrade is instant.

[Upgrade now →](https://app.scopecatch.com/upgrade)

</details>

<details>

<summary><strong>Can I cancel anytime?</strong></summary>

Yes, cancel anytime from the [billing portal](https://app.scopecatch.com/billing).

No penalties, no questions asked. Pro access continues until end of billing period, then you revert to Free tier.

</details>

### Setup & Usage

<details>

<summary><strong>Which Slack channels should I add ScopeCatch to?</strong></summary>

Add ScopeCatch to channels where you communicate with clients about project work. Examples:

* `#client-acme-project`
* `#website-redesign`
* Direct messages with clients

Don't add to:

* Internal-only channels (unless tracking internal scope creep)
* Social/casual channels

</details>

<details>

<summary><strong>Can I use ScopeCatch for multiple projects?</strong></summary>

Yes! Pro tier supports unlimited projects.

Free tier: 1 project only. [Upgrade to Pro](https://app.scopecatch.com/upgrade)

</details>

<details>

<summary><strong>What if my scope changes mid-project?</strong></summary>

Update your scope definition anytime:

```
/scopecatch edit-scope
```

This tells ScopeCatch the new boundaries. Past detections aren't affected.

</details>

<details>

<summary><strong>Does ScopeCatch work in DMs?</strong></summary>

Yes, if you invite @ScopeCatch to the DM. Works in:

* Public channels
* Private channels
* Direct messages (1-on-1 or group)

</details>

<details>

<summary><strong>What languages does ScopeCatch support?</strong></summary>

English only for now.

</details>

### Privacy & Security

<details>

<summary><strong>Is my data secure?</strong></summary>

Yes:

* Encrypted at rest and in transit (AES-256)
* SOC 2 Type II compliant infrastructure
* GDPR compliant
* We never train AI models on your messages

See [Privacy Policy](https://scopecatch.com/privacy)

</details>

<details>

<summary><strong>Can I delete my data?</strong></summary>

Yes, anytime:

```
/scopecatch delete-data
```

This permanently deletes:

* All projects
* All detections
* All message history
* Your account

Cannot be undone.

</details>

<details>

<summary><strong>Who can see ScopeCatch alerts?</strong></summary>

Only workspace members in the channel where you set up alerts.

Example: If alerts go to `#internal-project-team`, only members of that channel see alerts (not clients).

</details>

### Billing

<details>

<summary><strong>How does the 50 detection limit work?</strong></summary>

Free tier: 50 detections per calendar month (resets on the 1st).

After 50 detections:

* ScopeCatch stops alerting
* Upgrade prompt shown
* Limits reset next month OR upgrade to Pro for unlimited

</details>

<details>

<summary><strong>What counts as a "detection"?</strong></summary>

Each alert sent = 1 detection.

**Does NOT count:**

* Messages ScopeCatch reads but doesn't alert on
* False positives you dismiss
* Re-reading old messages

</details>

<details>

<summary><strong>Do I get a refund if I cancel Pro mid-month?</strong></summary>

No prorated refunds, but you keep Pro access until the end of your billing period.

Example: Subscribe March 1, cancel March 15 → you keep Pro until March 31.

</details>

<details>

<summary><strong>Can I get an invoice/receipt?</strong></summary>

Yes, Stripe automatically emails receipts. View all invoices at:

<https://app.scopecatch.com/billing>

</details>

### Troubleshooting

<details>

<summary><strong>Quick fixes:</strong></summary>

* Bot not responding → Check permissions, re-install if needed
* Alerts not firing → Verify @ScopeCatch is in the channel
* Feedback buttons not working → Refresh Slack, contact support
* Upgrade issues → Email <support@scopecatch.com>

</details>

See Troubleshooting Guide for detailed help.

***

### Still Have Questions?

📧 **Email:** <support@scopecatch.com>\
💬 **In-app:** `/scopecatch help` in Slack\
⏱️ **Response time:** Within 48 hours (Pro: within 24 hours)